Ombudsman to offer redress scheme dissatisfied HIP customers

20th March 2007

The Secretary of State for Trade & Industry has approved the Ombudsman for Estate Agents application to run a redress scheme for people who successfully complain about estate agents.

The OEA have started to flex their muscles and will have more control over their members in terms of controlling performance on Home Information Packs.

From 1st June all agents in England & Wales will be required to join the OEA covering scheme which covers complaints about their conduct and performance when conducting HIP related business.

There is rumoured to be a redress compensation facility available that could mean possible awards of up to £25000 should an estate agent be deemed to have broken any rules.

The scheme is yet another reason for championing the HIP cause because this will empower consumers and add an extra element of protection that goes beyond the HIP itself.

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